Delete your PerliStream account
App: PerliStream (com.perlicom.watch)
The account you sign in to in PerliStream is a PerliStream Connect account. It finds your servers and lets a server owner share with family. It holds your e-mail address and name, your servers and the devices you signed in on, but not your media library. It is separate from any other Perlicom app account.
In the app (fastest)
- Open PerliStream, open the menu and choose Account & plan.
- Tap Delete account.
- Type DELETE and tap Delete account again to confirm.
You must be signed in to the account on that device. The app does not ask you to sign in again, so do not leave PerliStream signed in on a device that other people use. The deletion happens straight away and cannot be undone. The same screen has Download my data if you want a copy first.
Already uninstalled the app?
E-mail support@perlicom.com with the subject "Delete my PerliStream account". To protect you from someone else asking in your name:
- The request must come from the e-mail address on the account, the one you sign in with.
- Before we delete anything, we send a confirmation message to that address. Nothing is deleted until the account owner replies to confirm it.
- We refuse requests that come from a different address or on someone else's behalf, or we ask for proof that the sender is entitled to make them.
E-mail deletion is done by a person, not automatically. Once you have confirmed, we delete the account within one month, and usually much sooner, and reply to tell you it is done.
What is deleted
- Your account record: e-mail address, name and sign-in details.
- Your memberships of other people's servers, and invitations you sent or received.
- Every signed-in device and sign-in session, so you are signed out everywhere.
- Your claim on any server you own. The server is released (unclaimed), its members and invitations are removed, and our records of its network addresses and its claim codes are deleted.
What is kept, and for how long
- Order and invoice records, if you bought a plan: kept for 10 years from the date of issue, to meet Irish and EU VAT record-keeping rules. A web Perli Pass is cancelled at once when you delete the account, without a refund, so ask for any refund before you delete.
- The security log: entries about your account are kept for up to a year for security, but your account identifier in them is replaced with a one-way code that cannot be turned back into your account.
- Our routine system backups keep the 14 most recent nightly copies, so the deleted account is gone from those within about two weeks.
What this does not delete
- Anything on a server. Your media files and the records a server keeps (for example what was played on it) belong to that server's owner. Deleting your account does not touch them; ask the server's owner.
- An account on someone's own server. If you sign in directly to a family or household server rather than to PerliStream Connect, that account is kept by the server's owner, and only they can delete it.
- What is on your device: server list, player preferences, cached artwork and listings, and any downloads. Remove them by uninstalling the app, or in Android Settings > Apps > PerliStream > Storage > Clear storage.
- Advertising data held by Google AdMob, under Google's own policies. Reset or delete your advertising ID in Android Settings (on most devices: Settings > Security & privacy > Privacy > Ads, or Settings > Google > Ads).
Questions
Perlicom Systems Limited (company number 546999, Ireland)
E-mail: support@perlicom.com